a.ICESTA provide full technical support and training courses after equipment installation and commissioning.
b.7*24 hours phone assistance on technical support. after-sales problems.
a.Detailed written failure description is required by fax or by mail, indicating the relevant equipment information and detailed description of failure.
b.Relevant pictures are required for failure confirmation.
c.ICESTA engineering and after-sales service team will check and form a diagnosis report.
d.Further trouble-shooting solutions will be offered to customers within 24 hours after receiving the written description and pictures.
The Ice Plant shall be installed by the customer according to our instructions. For the final supervision of the installation of the Plant and the start-up, ICESTA approved service engineers are available to come to the site for approximately 7 days. Round Trip tickets ,Visas, Hotel, Food and Transportation within the country have to be covered by the customer.