Service - SHENZHEN BROTHER ICE SYSTEM CO.,LTD

Icesta Industrial Ice Machine Support & Service

Support, parts, warranty, installation, maintenance and troubleshooting for all Icesta industrial ice machines.

24/7 After-Sales Support

Service Hotline: +86 400 618 0150
Email: info@icesta.com

Fast Response Commitment

Initial response within 24 hours after receiving your request.
Emergency technical support available for critical system downtime.

How to Reach Us

Phone support for urgent issues
Email support for technical questions & documentation
WhatsApp for quick communication and photo/video sharing

Service & Maintenance

24 Hours After-Sales Service

All ICESTA ice systems are delivered ready for plug-in and piping tested, and each unit undergoes a 72-hour continuous trouble-free operation test before shipment.
Preventive Maintenance Support
Routine maintenance guidance
Operation & maintenance recommendations
Remote troubleshooting for daily operation issues

Original Spare Parts Supply

ICESTA provides genuine spare parts to ensure long-term reliability, performance stability, and equipment lifespan.

Technical Support

Professional Technical Assistance

Technical support available after installation and commissioning
7×24 phone support for after-sales technical issues
Remote troubleshooting via phone, email, and messaging apps

Support Scope

Operating guidance
Fault diagnosis
Performance optimization suggestions
Maintenance recommendations

Documentation Support

User manuals
Operation instructions
Maintenance guidelines

Installation Supervision & Commissioning

On-Site Installation Supervision

ICESTA engineers can be dispatched to provide professional installation supervision and system commissioning to ensure correct setup and safe start-up.

Service Duration

Engineers can provide on-site support for final installation and start-up assistance, with the standard duration up to 7 days. The specific length is adjustable according to your practical requirements.

Customer Responsibility

The customer shall be responsible for all expenses incurred by the dispatched engineers during the on-site service period.

Service Scope

Installation supervision

Start-up commissioning

System parameter setup

Operator handover training

Troubleshooting & Failure Claim Procedures

How to Submit a Service Request

Please provide the following information:

1.Detailed written description of the problem (Email or Fax)
2.Photos or videos of the fault area
3.Model number & serial number
4.Working condition and alarm messages (if available)

Service Process

ICESTA engineers will analyze the issue
Technical diagnosis report will be provided
Troubleshooting solution within 24 hours after receiving complete information

Remote First, On-Site if Needed

Most issues can be solved via remote technical guidance.
On-site service will be arranged if necessary.

Warranty & Guarantee

Quality Assurance

All ICESTA ice systems undergo:
Factory inspection
Performance testing
72-hour continuous running test before shipment

Warranty Policy

1-Year Warranty from B/L Date
Covers manufacturing defects and system quality issues
Technical support provided during warranty period

Guarantee

新增页签

a.All Icesta ice systems delivered to customers are carefully examined and tested, with 72 hours trouble-free trial operation.
b.All ICESTA ice systems delivered are plug-in ready and well piped.
c.All ICESTA ice systems enjoy 1 year guarantee ever since B/L date.

Service & Maintenance:

新增页签

This job shall be organized through ICESTA Service Engineer.
Spare parts are available from ICESTA.

24hours after Sale Service

Hotline: 4006180150

Technical support

新增页签

a.ICESTA provide full technical support and training courses after equipment installation and commissioning.
b.7*24 hours phone assistance on technical support. after-sales problems.

Failure Claim procedures

新增页签

a.Detailed written failure description is required by fax or by mail, indicating the relevant equipment information and detailed description of failure.
b.Relevant pictures are required for failure confirmation.
c.ICESTA engineering and after-sales service team will check and form a diagnosis report.
d.Further trouble-shooting solutions will be offered to customers within 24 hours after receiving the written description and pictures.

Supervision of Installation and start-up:

新增页签

The Ice Plant shall be installed by the customer according to our instructions. For the final supervision of the installation of the Plant and the start-up, ICESTA approved service engineers are available to come to the site for approximately 7 days. Round Trip tickets ,Visas, Hotel, Food and Transportation within the country have to be covered by the customer.