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Installation, Commissioning, Training

  • Does Icesta ofter customer training for operators/engineers?

    Yes, ICESTA provides full technical support and training courses after equipment installation and commissioning.
  • Does Icesta provide operation manuals and maintenance schedules for its products?

    Steps:
    1. yes, ICESTA provides full technical support and commissiong guide
  • Can Icesta provide on-site service? Where and at what cost?

    ICESTA also offer a paid on-site service at a rate of USD 200 per person per day.
     
    Key points:
    · Assuming all the preparatory work is ready, it usually takes about one week to install a tube ice machine.
    · During this period, customers need to cover the air tickets, transportation, visa fees, and accommodation expenses for ICESTA's engineers.
  • Is remote technical support available for Icesta products (video/manual)?

    yes, ICESTA provides remote full technical support video and manual
  • Does Icesta provide installation/commissioning guidance for its ice machines?

    Normally, for small machine, ICESTA recommends that the customer arrange someone on customers' side with some refrigeration knowledge to handle the installation.
     
    Key points:
    · Since the tube ice machine has been tested and commissioned in ICESTA's factory before shipment, the installation work is not complicated.
    · All customers need to do is connect it to the water supply and power source and conduct a simple commissioning.
    · ICESTA can provide free online installation guidance service.
    · In addition, ICESTA also offer a paid installation service at a rate of USD 200 per person per day.
    · Assuming all the preparatory work is ready, it usually takes about one week to install a tube ice machine.
    · During this period, customers need to cover the air tickets, transportation, visa fees, and accommodation expenses for ICESTA's engineers.

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Yangchong Industry Zone, Shapu Songgang,Baoan District.Shenzhen.China

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