Does Icesta offer product lifecycle analysis or failure predictions?
No.
What are Icesta’s quality assurance guarantees for industrial ice machines?
1 year guarantee and lifetime service
How do you handle defective or damaged Icesta products?
Based on customer’s requirements, ICESTA can send ICESTA's technician to maintaining their equipments or ICESTA make telephone call or video calls etc solve their problems.
Can customers request third-party inspection of Icesta products before shipment?
Yes, they can.
Do you provide traceability for each batch (e.g., serial number)?
Yes, there is a name plate on each machine, it contains a serial number, ICESTA has a ERP system, ICESTA can provide traceability for each machine.
What inspection standards do you follow (AQL level)?
ICESTA can follow an inspection sampling plan agreed with the customer.
Key points: · Common standards (such as ANSI/ASQ Z1.4) can be used if needed. · ICESTA can share the inspection checklist and the agreed AQL level before shipment.
What is Icesta’s quality control process (IQC/IPQC/OQC)?
IQC: All the material and parts will be test before entering ICESTA's factory.
IPQC: ICESTA's quality inspection department have some works who in charge of strictly quality inspection for every product
OQC: Before shipment, ICESTA will do a 100% testing for every machine.
