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FAQ

  • Can Icesta provide OEM/ODM branding (logo/label/manual)?

    Yes, ICESTA supports full OEM/ODM branding services, including customized logo, product labels, user manuals, packaging, and other brand-related elements. It is recommended to contact official customer service to confirm specific process requirements and minimum order quantity (MOQ).
  • What is the typical lead time for a custom Icesta ice machine?

    The standard lead time for customized products is 4~8 weeks, which may be extended appropriately according to customization complexity, order quantity, and supply chain status.
  • Does customization require new tooling/molds?

    It depends on customization complexity: simple adjustments (ice output, size) do not require new tooling; complex structural or appearance customization may need new molds, which will be evaluated and confirmed in advance.
  • What files are needed for customization (STEP/DWG/PDF)?

    Preferred files: STEP/DWG (for 3D structure and dimensional accuracy);
    Supplementary files: PDF (technical parameters, layout requirements) or sample (for material and process reference).
  • Can Icesta customize ice machines based on drawings or samples?

    Yes, ICESTA provides full customization services, supporting customization according to customer-provided drawings, samples, or detailed technical requirements.
  • What certifications does the material of Icesta products have?

    ICESTA products adhere to several international and safety industry standards, primarily focusing on quality management, safety, and specialized industry requirements.
     
    Key points:
    · Key applicable standards include: Quality Management: ISO 9001.
    · Safety & Regulatory: EU CE (Conformity European) certification.
    · Pressure Vessels: PED (Pressure Equipment Directive) and ASME (American Society of Mechanical Engineers) certification.
    · Food Safety/Hygiene: Materials used (316L & 304 stainless steel) generally meet HACCP requirements.
    · Performance & Design: High-technology enterprise certifications with over 80 national patents.
  • Are Icesta products food-grade certified?

    Yes, all food-contact parts of ICESTA ice machines are food-grade certified, complying with international food safety standards.
  • What is the expected lifespan of an Icesta ice machine?

    ICESTA industrial and commercial ice makers are designed for durability and have an expected lifespan of 15 years or more.
  • Can Icesta products withstand extreme outdoor conditions?

    Yes, ICESTA products are designed with key characteristics such as high-temperature operation, all-weather capability, corrosion resistance, and robust construction, aiming to withstand extreme outdoor and harsh environments, including hot desert climates and corrosive marine environments. They are widely used in professional, heavy-duty applications such as large-scale concrete cooling in construction, mining, and fisheries.
  • What surface finish/coating options are available for Icesta products?

    ICESTA products feature evaporators and construction made of premium stainless steel, providing a durable, corrosion-resistant, and easy-to-clean surface.
     
    Key points:
    · Their flake ice carbon steel evaporators have specially designed surface treatments and coatings to enhance durability, corrosion resistance, and food safety.
    · Optional: galvanized coating or custom color spraying (for non-food contact parts).

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