FAQ

FAQ Category

Can Icesta provide on-site service? Where and at what cost?

ICESTA also offer a paid on-site service at a rate of USD 200 per person per day.

Key points:

· Assuming all the preparatory work is ready, it usually takes about one week to install a tube ice machine.

· During this period, customers need to cover the air tickets, transportation, visa fees, and accommodation expenses for ICESTA's engineers.
Is remote technical support available for Icesta products (video/manual)?

yes, ICESTA provides remote full technical support video and manual
Does Icesta provide installation/commissioning guidance for its ice machines?

Normally, for small machine, ICESTA recommends that the customer arrange someone on customers' side with some refrigeration knowledge to handle the installation.

Key points:

· Since the tube ice machine has been tested and commissioned in ICESTA's factory before shipment, the installation work is not complicated.

· All customers need to do is connect it to the water supply and power source and conduct a simple commissioning.

· ICESTA can provide free online installation guidance service.

· In addition, ICESTA also offer a paid installation service at a rate of USD 200 per person per day.

· Assuming all the preparatory work is ready, it usually takes about one week to install a tube ice machine.

· During this period, customers need to cover the air tickets, transportation, visa fees, and accommodation expenses for ICESTA's engineers.
5. Whatis Icesta's return/replacement policy for defective items?

First, all ICESTA's machines undergo rigorous testing and debugging at the factory to ensure they are in perfect working order prior to shipment.

Key points:

· Should customers encounter any issues upon receipt at customers' location, ICESTA will immediately consult with customers to diagnose and resolve the problem.

· This includes repairing any faults.

· In the event a repair is not feasible, ICESTA will arrange for a replacement unit to be sent to customers.
4. Can Icesta provide spare parts and how long are they available?

Yes, ICESTA can provide spare parts.

Key points:

· Necessary spare parts are provided free of charge for failures caused by product issues, not by user damage or improper operation during the warranty time.

· if out of warranty, If the product is outside the warranty period, customers can purchase the necessary parts from ICESTA, and ICESTA will handle the shipping.

· For parts that are standard components from international brands, ICESTA will provide customers with the specific model numbers so customers can source them locally for faster procurement.
3. What is the after-sales support process if there is an issue with Icesta products?

ICESTA will provide full technical support and training courses after equipment installation and commissioning.
2. What is covered and what is excluded under Icesta' s warranty?

ICESTA’s warranty provides 7x24-hour technical support via phone. Additionally, for any product failure claim, ICESTA guarantee a response within 24 hours after receiving customers' written description and supporting pictures.
1.What warranty does Icesta provide for industrial ice machines?

ICESTA guarantee all the machines for 12 months starting from the Bill of Lading (BL) date. If there are any problems with the machine that aren't caused by improper handling, ICESTA'll provide free parts and service.
Can Icesta support credit terms for repeat customers?

No.
Are there fees for international bank transfers to Icesta?

Yes, it is.

FAQ Category

FAQ

Can Icesta provide on-site service? Where and at what cost?

Is remote technical support available for Icesta products (video/manual)?

Does Icesta provide installation/commissioning guidance for its ice machines?

5. Whatis Icesta's return/replacement policy for defective items?

4. Can Icesta provide spare parts and how long are they available?

3. What is the after-sales support process if there is an issue with Icesta products?

2. What is covered and what is excluded under Icesta' s warranty?

1.What warranty does Icesta provide for industrial ice machines?

Can Icesta support credit terms for repeat customers?

Are there fees for international bank transfers to Icesta?

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